Refunds OR Exchanges If there is a fault with your corset, it may be returned for a replacement. Any exchanges must be pre-authorized through RMA (return merchandise authorization) and returned within 30 days of original receipt. Original shipping is not refundable.
In order for an exchange or store credit to take place, returned items must be in their original plastic, in unworn, brand-new condition with tags attached. Please wear a camisole, corset liner or t-shirt when trying on your corset to avoid marking.
Contact us at email@example.com for a return authorization number or process. We accept absolutely NO returns or exchanges after 30 days, and never without an authorization number.
Our Warranty for faulty corsets is as follows.
The Warranty for Damaged Corsets covers:
1. Corsets that have a manufacturing defect may be exchanged for a new item. Shipping fees and upgrades to more expensive styles will apply.
2. Broken busk's,
3. Broken spiral or spring steel stays/bones,
4. Splitting seams,
5. Stays/bones that have pushed through their channels and are exposed,
6. Grommets that have pulled free of fabric.
The Warranty does not cover ;
1. Signs of normal wear or corsets that have been modified, altered, or abused.
Abuse of corset includes but is not limited to:
A) Damage resulting from wearing the corset during any form of vigorous exercise, such as: running, swimming, weight lifting, yoga, Pilates, aerobics, gymnastics, core strengthening exercises, any kind of suspension or tugging using the D-rings or buckles.
B) Damage resulting from incorrectly following care and cleaning instructions, such as putting corset through washing machine, tumble dryer, or a combination therein, exposing corset to bleach, etc.
C) Damage resulting from inadequately breaking in or seasoning corset prior to extended wear, such as for the purposes of waist training or shapewear use, or tight lacing
D) Damage resulting from inadequately storing corset, including mould growth from storage in wet or damp conditions and fading of dye or dye transfer resulting from storage in bright light or wet/damp conditions
E) Damage that has been intentionally done to the corset by the wearer/owner or account holder in order to exchange it under the lifetime guarantee
Returns and exchanges
All products must be in new/unused and resalable condition in order to be eligible for a return or exchange, This includes the original bag and all tags included.
All made to order, made to measure, and special order items are not refundable.
Please examine your new garments, and let us know *immediately* if your item is damaged in any way, contact us at firstname.lastname@example.org for a return authorization process.
These corsets are just around 2lb in weight, I send out corsets via expedited mail with insurance and tracking availability. Every corset will be mailed with a requirement for a signature for delivery at your end. This is for your security and that of Stays Of Steampunk.
We keep a record of shipping but cannot follow up on losses. Shipping is usually guaranteed within 7-10 days, mostly between five and seven business days.
Stays Of Steampunk cannot be held responsible for shipping costs, or losses or delays once it leaves my hands. Shipping delays due to packages held by customs are beyond our control. Every parcel we send out is covered by insurance, with a request for a signature.
We will work to ensure that Shipping is guaranteed but we cannot guarantee the shipping time. We cannot prevent your country charging taxes and duties, so please be prepared for that eventuality.
- Corsets may take from to three to six weeks to arrive at our destination.
- While we keep a large stock of corsets, we do not stock every size or colour and many of the corsets are made to order.
- We do however work with each customer closely to ensure satisfaction and happiness.
- If you require a corset for a certain date, please email us before ordering to ensure you are not disappointed.